Terms & Conditions

360PHONEDEVICES — TERMS AND CONDITIONS OF SERVICE Official Business Entity: 360PHONEDEVICES (CAC Registration No: 9589220) Parent Group: Member of the UAU Group Official Digital Platforms: www.360phonedevices.com | Mobile App: 360 PHONEDEVICES (Google Play Store) Operating Locations: Lagos (Warehouse & Showroom): 15 Makinde Street, by Ajo Plaza, Lagos State. Enugu (South East Repair & Experience Center): 228 Agbani Road, Opp. Union Boys Secondary School, Enugu State. 1. INTRODUCTION & AGREEMENT TO TERMS Welcome to 360PHONEDEVICES. By accessing our physical showrooms, utilizing our website, downloading or using our mobile application, making outright purchases, enrolling in an installment plan, or booking a device repair, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our services or platforms. 2. ACCOUNT REGISTRATION & ONBOARDING User Eligibility: To register an account, purchase products, or book repairs, you must be at least 18 years of age or under the active supervision of a parent or legal guardian. Account Accuracy: You are responsible for ensuring that all information provided during registration (Full Name, Phone Number, Residential Address, NIN, etc.) is accurate and up to date. Passbook vs. Digital Registration: Digital (App/Website): Registration is free of charge. Offline (Physical Passbook): Customers opting for offline field collections using a physical passbook agree to pay a one-time, non-refundable ₦1,000 Administrative & Booklet Issuance Fee. 3. RETAIL SALES & INSTALLMENT PAYMENT PLANS (LAYAWAY) 360PHONEDEVICES operates an innovative installment system designed to make tech accessible. The following rules strictly govern installment purchases: The ₦500 Commitment Deposit: To initialize an installment purchase plan, a customer must pay a starting commitment of ₦500. This amount is not an administrative fee; 100% of the ₦500 is directly credited into the customer's active product payment balance. Price Lock Guarantee: Once an installment plan is initialized, the price of the selected product is locked. 360PHONEDEVICES absorbs all market price variations caused by foreign exchange volatility or inflation during the active contract period, provided the customer abides by the payment schedule. Delivery Timelines: Outright Purchases: Products are dispatched and delivered within 24 hours nationwide. Installment Purchases: Product fulfillment occurs within 5 business days after the final installment payment is completed by the customer. Products are not released upfront for standard initial purchases. Schedule Default & Expiration: If an installment customer fails to make a scheduled payment for over 60 days without prior written notification, the Price Lock Guarantee becomes void, and the plan may be subject to a market price review. Plan Cancellation & Refund Policy: If a customer voluntarily cancels an active installment plan prior to completion, a 15% Administrative & Restocking Fee will be deducted from the accumulated payments before the remaining balance is refunded to the customer within 7 business days. 4. FIELD COLLECTIONS & PAYMENT VERIFICATION Authorized Marketers: Marketers visiting workspaces or shops are official representatives of 360PHONEDEVICES. Payment Verification: Passbook Payments: Every physical cash transaction collected by a marketer must be physically signed off inside the customer's official 360PHONEDEVICES Passbook on the spot. Digital/App Payments: Payments made via transfer or the app reflect automatically on the customer dashboard. Receipt Responsibility: Customers must not hand cash to a marketer without receiving a manual passbook sign-off or an automated SMS/In-App receipt. The company is not liable for undocumented cash handed to representatives outside authorized procedures. 5. VIP TIER & CREDIT PURCHASES (THE 3-STRIKE RULE) Eligibility: The privilege to "Take Home Device While Paying" is an exclusive loyalty reward reserved strictly for VIP Tier Customers. Qualification: A customer qualifies for VIP status only after successfully completing three (3) consecutive full payment cycles (outright or installment) without default, delay, or dispute. Default on VIP Credit: VIP customers who default on payment schedules while holding a company device consent to remote device lock protocols (where applicable), repossession, and referral to law enforcement/guarantors. 6. REPAIR BOOKING & TECHNICAL SERVICES Direct In-House Repairs: 360PHONEDEVICES directly handles hardware, software, screen replacements, and motherboard repairs for mobile phones, laptops, smartwatches, and audio equipment at its Enugu and Lagos facilities. Automated Repair Flow: All repair requests should be logged via the app/website booking engine. Technicians will confirm diagnostic evaluations before proceeding with repairs. Partner Network Ecosystem: To provide a comprehensive repair ecosystem, 360PHONEDEVICES collaborates with vetted technical specialists in Enugu: EC Smart: Televisions, Soundbars, DVDs, and Home Theater Systems. Sir P Technology: Refrigerators, Air Conditioners, and Cooling Units. Sunny Tech: Automotive & Vehicle Repairs. Partner Liability: While 360PHONEDEVICES acts as the booking, scheduling, and quality assurance platform for partner repairs, major component warranties for third-party appliances are co-serviced by the respective partner specialists. 7. "360 CARE" WARRANTY POLICY 360 Care is an internal, technician-backed extended warranty policy operated directly by 360PHONEDEVICES. It is an operational warranty service, NOT an insurance product. Scope of Cover: 360 Care covers accidental physical damage (such as screen cracks, liquid exposure, and technical battery failures) incurred during normal usage. Fulfillment: All 360 Care claims are serviced exclusively at 360PHONEDEVICES centers or authorized partner locations. No cash payouts are issued; fulfillment is strictly via expert repair or component replacement. Bundling: 360 Care can be bundled as a micro-addition to active installment plans or purchased outright during device pickup/repair collection. Fraud & Verification: 360PHONEDEVICES reserves the right to inspect any device physically or via real-time video verification prior to activating a 360 Care Warranty policy. Devices with pre-existing, unrecorded damage are ineligible. 8. INTELLECTUAL PROPERTY & BRAND RIGHTS All logos, software codes, visual designs, field marketing materials, product catalogs, and trademarks associated with 360PHONEDEVICES, 360 Care, buy easy, and 360 buy belong exclusively to 360PHONEDEVICES and the UAU Group. Unauthorized reproduction or impersonation is strictly prohibited by law. 9. GOVERNING LAW & JURISDICTION These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any legal disputes, claims, or proceedings arising out of or in connection with these services shall be subject to the exclusive jurisdiction of the courts operating in Lagos State or Enugu State, Nigeria. 10. CONTACT & CUSTOMER SUPPORT For inquiries, payment verifications, or technical assistance, contact management via: Head Office Phone / Customer Line: 08145781290 Enugu Experience Center: 228 Agbani Road, Opp. Union Boys Sec. School, Enugu. Lagos Office: 15 Makinde Street, by Ajo Plaza, Lagos. Official Website: www.360phonedevices.com